Privacy Policy

1. Introduction

GiftSpotter ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

We operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

GiftSpotter is operated by Gift Scout SRL, with its registered office at Bogdan Voda Street, no. 14, Bucharest 010936, Romania, having the unique identification code RO50192060.

3. Information We Collect

3.1 Chatbot Interactions

When you use our AI chatbot, we process the information you provide in your messages (such as gift recipient details, preferences, occasions) to generate recommendations. This information is not stored permanently and is only used to provide you with gift suggestions during your session.

3.2 Contact Information

If you contact us directly (via email), we collect your email address and any information you provide in your message. We use this information solely to respond to your enquiry and provide support. We do not use contact information for promotional activities or marketing purposes.

3.3 Automatically Collected Information

Website Usage: We collect anonymous information about how you use our website, such as pages visited and time spent on the site.

Device Information: We collect basic technical information like your browser type, operating system, and IP address for website functionality and security.

Cookies: We use cookies for website functionality and analytics. See Section 5 for more details.

4. How We Use Information

We use the information to:

Provide gift recommendations through our chatbot
Respond to your enquiries and provide customer support
Improve our website and services
Understand how our website is used (through anonymous analytics)
Ensure website security and prevent abuse
Comply with legal obligations

4.1 AI Processing

Your chatbot interactions are processed by our AI partners (such as Anthropic, OpenAI) to generate gift recommendations. These interactions are not permanently stored or used to create user profiles.

5. Cookies

We use cookies to make our website work properly and to understand how it's used. Types of cookies we use:

Essential Cookies: Required for the website to function properly.

Analytics Cookies: Help us understand how visitors use our website (anonymous data only).

Affiliate Cookies: When you click on product links, cookies may be set by retailers to track purchases for commission purposes.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may share information in the following limited circumstances:

AI Partners: Chatbot messages are shared with AI service providers to generate recommendations.

Affiliate Networks: When you click product links, anonymous interaction data is shared with retailers for commission tracking.

Customer Support: We may retain email correspondence to provide customer support and improve our services.

Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Service Providers: We may share anonymous data with website hosting and analytics providers.

We do not sell, rent, or trade any personal information.

7. Data Security

We use appropriate security measures to protect the information we collect. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Some of our service providers (such as AI partners and analytics services) may be located outside the UK. We ensure appropriate safeguards are in place for any data transfers.

9. Your Rights

You have the right to:

Ask what information we hold about you
Request correction of any inaccurate information
Object to processing of your information
Lodge a complaint with the Information Commissioner's Office (ICO)

Since we don't store personal accounts or profiles, most data is processed temporarily during your session.

10. Children's Privacy

Our website is suitable for users aged 13 and over. We don't knowingly collect information from children under 13. Users under 18 should have parental permission before using our services.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: legal@giftscout.app
General Contact: hello@giftscout.app
Address: Bogdan Voda Street, no. 14, Bucharest 010936, Romania

For data protection complaints, you can contact the UK Information Commissioner's Office:
Website: www.ico.org.uk
Helpline: 0303 123 1113

Last updated: 13 June 2025